ALPHARETTA, Ga., March 26, 2024 /PRNewswire/ — GOCare, a SaaS provider of digital customer experience software, is excited to announce its strategic partnership with Velocity Network. Velocity Network is focused on providing an exceptional user experience through an advanced network to their growing subscriber base. The GOCare platform was chosen by Velocity Network to optimize customer engagement with proactive notifications, enhanced self-help options, a unified user interface for agents, and real-time analytics and dashboards to make decisions based on the most timely and accurate information possible. GOCare solutions will integrate with Velocity Network’s other key partners, including Calix and Sonar.
“Successful partnerships are based on values,” he said Joel Deuterman, President and Chief Executive Officer of VNET. “We are excited to partner with GOCare as they share VNET’s commitment to a best-in-class customer experience. GOCare’s close integration with our existing partners, Sonar and Calix, will allow us to further enhance our customers’ technical capabilities as well as their overall efficiency and customer experience .”
“GOCare is excited to partner with Velocity Network and to continue our growing stable of carrier partners. The broadband industry is recognizing consumer preferences for digital communication channels, and carriers are increasingly aware of the significant operational gains these channels bring to customer service teams,” he said. Mike Roddy, director of GOCare. “User experience is a key differentiator for carriers today. We look forward to helping Velocity Network leverage GOCare and their existing investments in Calix and Sonar software to ensure the Velocity team has the most up-to-date information about their network and their customers to provide the highest possible level of service.” , Roddy concluded.
“This partnership marks a pivotal moment, where manual tasks are being replaced by seamless automation, elevating the user experience to unprecedented levels,” he said. Stephen Eyre, vice president of the Calix Partner Community. “Today, embracing the technology collaboration capabilities inherent in Calix Cloud is not just a choice, but a necessity to drive innovation and enhance our journey forward. We are excited to join forces with our partners to build a future where excellence is inherent and every subscriber interaction reflects commitment to unparalleled service.”
“Sonar Software is excited to partner with GOCare and Velocity Network. By integrating its customer experience software with our end-to-end business platform for ISPs, GOCare improves Velocity Network’s and our other joint clients’ operational efficiency, customer service and digital customer experiences. Together with partners like GOCare, Velocity Network and Calix, we are excited to set the stage for new and improved standards for service excellence and agility,” said the CEO Ray Bixler.
About GOCare:
GOCare offers software solutions for the broadband and utility industries. Our SaaS portfolio includes a complete digital experience platform, proprietary SMS chat functionality, secure payments, cross-platform NPS scoring and a sophisticated analytics engine. GOCare was founded by industry veterans and incorporates its mission “By Operators, for Operators” into partnerships with broadband industry leaders such as Point Broadband, Vexus Fiber, Bluepeak and others. www.gocarecx.com
About VelocityNet:
With headquarters in Erie, PA, VNET provides comprehensive managed IT support, cybersecurity services, Voice over IP (VoIP) phone systems, as well as infrastructure design and implementation for large and small networks. VNET Fiber is Erie’s the only locally owned fiber optic internet service provider offering fast, reliable and secure internet to thousands of regional business and private users.
About Calix:
Calix, Inc. (NYSE: CALX)— Calix is a cloud and device-based platform and managed services company. Broadband service providers leverage the Calix broadband platform, cloud and managed services to streamline operations, engagement and services, innovate for their consumer, business and municipal subscribers and grow their businesses and the communities they serve.
Our end-to-end platform and managed services democratize the use of data enabling our clients of any size to operate efficiently, acquire subscribers and deliver exceptional experiences. Calix is committed to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.
About Sonar Software Inc.
Sonar Software is a leading provider of cloud-based BSS and OSS solutions for Internet Service Providers (ISPs). The platform offers a number of rich features that are crucial for the day-to-day work of ISPs. Sonar is a scalable and fully integrated solution that helps service providers consolidate their data in one place for improved visibility, reduce dependency on multiple systems, and automate complex workflows for improved business efficiency and growth. Visit their website to learn more https://www.sonar.software
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