PIVOT is the only platform designed to complement the industry business model used by most office technology companies for a faster path to data-driven strategic decision-making. With a focus on performance improvement, PIVOT tracks approximately 150 metrics that identify opportunities to increase revenue through sales and process efficiency.
“With the endless reporting options and dashboards available today, marketers often have too much information to sort through manually, so we designed PIVOT, the industry’s first integrated business analytics platform, to do the heavy lifting,” he said. Jeff Kelly, senior consultant at Pros Elite. “Data is key. PIVOT takes all data and automates the process to a standard, eliminating the guesswork so retailers can spend more time achieving valuable performance results. Paired with ECI’s e-automation office technology management software, PIVOT unlocks industry-specific solutions tailored to each user’s input, resulting in actionable steps generated specifically for each business.”
Several e-automation users, such as DEX Imaging, are already using PIVOT to enhance their integrated business analytics.
“Pros Elite’s decision to use PIVOT has benefited us in many ways. We have been able to improve customer service by reducing response time and increasing first call efficiency,” he said. George Rose, regional service manager at DEX Imaging. “Service PIVOT reporting and a live dashboard have helped our frontline managers and service managers easily identify areas of opportunity to improve our overall service and financial performance.”
Designed to meet the specific needs of office technology providers in the industry, e-automate is a complete business management system with expert support from ECI’s cloud and infrastructure team. From service dispatch to accurate profitability reporting, e-automate helps streamline critical business processes and provides real-time visibility across sales, service, contracts, inventory, procurement, accounting, reporting and customer self-service.
“Office technology business processes must evolve with the changing landscape. Our alliance with Pros Elite will empower SMBs to not only find improvement opportunities to increase their revenue, but also help them stay competitive in a tough market” , He said. Laryssa Alexander, President, Field Services Division at ECI Software Solutions. “We are excited about the opportunity to empower retailers with technology tools to manage all aspects of their business and help them achieve their growth goals.”
The alliance between ECI and Pros Elite provides customers with a secure method to securely share their data from the e-automation, for use in PIVOT, providing the critical data points needed for end-to-end business analysis.
For more information, visit the e-machines page on the ECI website.
About ECI software solutions
ECI Software Solutions provides end-to-end cloud-based business software to run small and medium-sized businesses. Built by experts in manufacturing, residential construction, service management, building supply, office technology and wholesale/retail distribution, ECI’s industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, companies seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, e-commerce, mobile applications and payment processing. With more than 30 years of industry leadership, ECI is trusted by 24,000 customers in more than 80 countries around the world. Headquarters in Westlake, Texashas offices in the USA, Canada, Mexico, United Kingdom, Netherlands and Australia. For more information, visit ECIsolutions.com.
About the Pros Elite group
Pros Elite Group is a pioneering consulting and training organization that offers the most comprehensive and proven approach to achieving operational efficiency and profitability in the document imaging industry. Pros Elite’s benchmarking model is widely recognized in the office equipment industry as the standard of excellence for measuring dealership growth and performance. The Pros Elite approach increased the profitability of the service by 28 million dollars through its sales network; increased hardware sales by more than 50 million dollars through its unique Pros Elite 100 Virtual Sales Call; and supported the outperformance of its combined sales network 1 billion dollars in total income.
Media contact
Brittney BorreroGabriel Marketing Group (for ECI Software Solutions), 248-931-3418, [email protected]
SOURCE ECI software solutions
