Two proven leaders in emergency response leverage decades of industry experience to deliver cutting-edge, best-in-class technology
NEW YORK, April 11, 2024 /PRNewswire/ — IamResponding today announced a strategic partnership with ESO, a leading data and software company serving fire departments, emergency medical services (EMS), hospitals, and state and federal agencies. IamResponding, the RapidSOS solution, and ESO combine the benefits of a leading incident alert communication and situational awareness platform with an industry-leading records management system.
This partnership is focused on making a real impact where it matters most, reshaping the dynamics of emergency response. The collaboration between the two companies marks a pivotal moment in emergency services, introducing improved incident data capabilities that empower first responders to make better-informed decisions quickly and efficiently.
Customers can expect exciting improvements to IamResponding and ESO offerings:
- Real-time insights for quick response: With rich incident data from IamResponding including real-time 911 caller location, health profiles, vehicle telematics, alarm information and more than 500M connected devices and ESO’s extensive repository of critical information — including asset details, occupancy status, blueprints, hydrant locations and inspection records — responders quickly gain a clear overview of the situation. This means faster, more informed decisions that can save time and lives. A comprehensive data set enables a more informed emergency response and assists agencies in mutual aid, improving coordination and efficiency across jurisdictions.
- Simplified incident management and permitting processes: By using the IamResponding community portal and the ESO Properties, Inspections and Permits module, first responders can streamline operations and easily stay compliant. This integration allows users to easily tap into a vast network of resources and expertise for a smoother workflow.
- Closed feedback loop for continuous improvement: The collaboration goes beyond initial response efforts, as incident response data from IamResponding will be seamlessly delivered back to the ESO platform. This closed-loop system ensures that each incident contributes to the refinement of future responses, increasing overall efficiency and effectiveness.
- Comprehensive solutions for an enhanced response: Together, ESO and IamResponding offer a robust tool for emergency response and department operations. From mobile dispatch alerts and real-time tracking to logistics management and fire reporting, emergency services can access industry-leading tools that streamline operations and increase performance.
When paired, the two technologies offer unmatched reporting and data insight, comprehensive fire records management, seamless compliance with national and state requirements, real-time caller locations and device tracking, interactive mapping and more for first responders .
“We are excited about the opportunities this partnership presents to our customers and the first responder community,” he said Eric Beck, President and CEO of ESO. “IamResponding is an innovative solution for our customers seeking real-time critical incident information and further enhances their ability to improve community health and safety through the power of data.”
“This partnership with ESO marks an exciting milestone on our journey, but it is just the beginning,” he said Daniel Seidberg, President of IamResponding. “Together, we are committed to pushing the boundaries of innovation in emergency response technology, ensuring first responders have the tools and enhanced emergency data they need for situational awareness in an ever-evolving emergency response landscape.”
The collaboration includes decades of industry experience and state-of-the-art technology. Today, IamResponding and ESO will focus on their core strengths while leveraging each other’s expertise to enhance technology features and make data even more practical for improved patient outcomes. Both companies are committed to ensuring seamless integration and delivering unparalleled value to their shared customer base.
For more information about the partnership or media inquiries, please contact:
IamResponding media contact:
Lauren Bolton
[email protected]
ESO media contact:
Kaitlyn Karmout
[email protected]
About IamResponding:
IamResponding, a RapidSOS solution, is an end-to-end emergency response system that puts time-saving alerts and critical incident data directly into the hands of first responders, unlocking access to field data like never before. In addition to real-time dispatch notifications, IamResponding provides rich incident data such as 911 callers’ actual location, health profiles, vehicle telematics, alarm information and more 500M connected devices. Tested in the real world, RapidSOS and IamResponding are used today by almost 1M first responders in more than 15,000 public safety agencies. For more information, visit www.IamResponding.com.
About ESO Solutions: ESO (ESO Solutions, Inc.) is dedicated to improving community health and safety through the power of data. Since its founding in 2004, the company continues to develop innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, hospitals and state offices of EMS. ESO currently serves thousands of customers worldwide North America with a broad software portfolio, including ESO’s leading electronic health record (EHR), next-generation ePCR; ESO Health Data Exchange (HDE), the first interoperable healthcare platform; ESO Fire RMS, a modern fire record management system; ESO patient registry (trauma, burn and stroke registry software); and the ESO State Repository. ESO is headquartered in Austin, Texas. For more information, visit www.eso.com.
SOURCE RapidSOS
