Selected news:
- Introducing WEX™, HP’s first AI-powered digital experience platform
- It announces new programs to extend the life of devices and accelerate the circular economy
- Discover new managed service offerings with the tools and support needed to succeed
- Introduces new, simplified support packages for HP Support Services (formerly HP Active Care)
LAS VEGAS, NV, March 7, 2024 — Today at the conference Amplify Parter 2024 HP Inc. (NYSE: HPQ) announced new and enhanced services and solutions that add value and enable partners to build and grow their services and software businesses. These new solutions include HP WEX, HP’s first AI-powered digital experience platform; new managed services offering for personal computers; a new print subscription service, simplified good/better/best access to HP support packages, as well as services and programs to extend device life and accelerate the circular economy.
“We are in the midst of a historic shift in the way people work,” said Dave Shull, president of HP Workforce Solutions. “Happy, motivated and productive employees drive better business results, but it’s increasingly difficult to create a work environment that enables and inspires a dispersed workforce. This is where our partners play a key role by supporting companies undergoing transformations. Today, HP is introducing services and solutions that enable channel partners to deliver incredible work experiences to their customers while generating ongoing revenue streams.”
HP Introduces Workforce Experience Platform (WEX™)
Last year, HP launched Workforce Central, a fleet management tool that allows IT managers to discover, configure, monitor and manage HP devices in one place. Today, we took our vision to the next level with the introduction of the Workforce Experience Platform (WEX™), providing CIOs with an AI-powered digital experience platform that unlocks the full potential of the workforce and transforms employees into an unstoppable force for growth.
WEX launches with an intuitive user interface designed to ensure a seamless experience for users, connecting multiple services into a single, unified platform view. Beneath the surface is a new suite of powerful capabilities that deliver person-based recommendations, simplify hardware monitoring, capture employee sentiment, reduce TCO, automate tasks and strengthen security.
- Optimized device investment with new person-based AI models: Using advanced artificial intelligence, the WEX platform can deliver personalized technology recommendations based on individual usage patterns and employee requirements, improving the traditional PC refresh cycle.
- Seamless integration with existing multi-OS, multi-vendor environments: WEX will soon provide endpoint monitoring across a wide range of operating systems and devices – including PCs, peripherals, printers and video conferencing equipment – regardless of brand or manufacturer.
- Collaboration with Microsoft for Supercharge WEX™ with AI: HP recently joined a private preview of Microsoft Copilot for Security partners and will work to integrate WEX with Copilot to automate tasks and help employees maximize device uptime.
- Improved employee engagement through continuous monitoring of employee mood: WEX’s turnkey pulse surveys can improve IT organizations’ ability to continuously measure and increase employee satisfaction with their digital setups.
- Reduced TCO and stronger security: WEX can automate support requests, reducing IT support costs. In addition, WEX uses HP Wolf Security to reduce security risks.
For more information on HP WEX, visit https://press.hp.com/us/en/blogs/2024/wex-hp-new-ai-enable-digital-experience-platform.html
New offers to accelerate the circular economy and extend the life of devices
HP is demonstrating its ongoing commitment to driving a circular economy with new programs that help extend the life of devices. As a result, HP today introduced a new device life extension service1 enabling clients to optimize their IT investments and reduce their carbon footprint2 by improving device performance and extending the life of your existing HP computers. Users simply send their devices to HP’s trusted partners and receive them back with renewed performance and enhanced functionality.
Additionally, HP introduced its first Certified Partner Renewal Program.3 Now, commercial customers can purchase refurbished devices from HP-certified partners that have undergone a rigorous refurbishment process and been extensively tested. HP is also expanding its PC Refurbishment Program to the US.
For more information on how HP is helping to accelerate a circular future with today’s announcements, visit https://press.hp.com/us/en/blogs/2024/hp-accelerating-circular-future.html
New and simplified services make sales easier
HP has simplified and modernized its service offerings to give channel partners more choices for building and deploying services that complement their own offerings.
- New Managed Device Services (MDS): A new, comprehensive and fully managed PC service that includes device configuration and management as well as on-site support, proactive monitoring and recommendations for fleet improvements. Additionally, HP offers a suite of software that can easily be added to the service.
- Enhanced Managed Print Services (MPS): HP is expanding its Managed Print Services portfolio by integrating software solutions. In addition, Managed Print Services now allows setting up contracts for multiple countries.
- New Subscription to Managed Print Services (MPS): HP is officially launching Managed Print Services (MPS) subscriptions, a simple and flexible option that lets you print from almost anywhere—all through a low-commitment annual subscription model.
- New sales tools – HP is making it even easier for its sales partners to sell managed services with the new Sales Toolkit, which helps partners build and grow their services business.
- Radically simplified support service offerings — HP presents new, simplified support packages for HP support services: Essential, Premium or Premium+ Support.
For more information on how HP is making it easier for channel partners to sell HP services, visit https://press.hp.com/us/en/blogs/2024/3-ways-hp-making-sell-services-easier-for- channel-partners.html
HP’s services are governed by HP’s applicable terms and conditions of service provided or indicated to the user at the time of purchase. Customer may have additional legal rights under applicable local laws, and these rights are in no way affected by HP’s Terms and Conditions of Service or the HP Limited Warranty provided with your HP product.
More from the Amplify partner conference
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About HP
HP Inc. (NYSE: HPQ) is a global technology leader and creator of solutions that enable people to bring their ideas to life and connect with the things that matter most to them. Operating in more than 170 countries, HP delivers a wide range of innovative and sustainable devices, services and subscriptions for personal computing, printing, 3D printing, hybrid work, gaming and more. For more information, visit: http://www.hp.com.